Welcome to Books Store, your curated haven for stories, games, and collectibles. We’ve compiled answers to some common questions to help you make the most of your shopping experience with us.

Products & Collections

What kinds of products do you offer?
We specialise in carefully curated books (including fiction, biographies, cooking, and more), engaging board games and puzzles, and unique collectibles. Our collection is thoughtfully selected for enthusiasts and collectors who appreciate quality and nostalgia.
Do you carry rare or hard-to-find items?
Yes! We take pride in offering unique finds and collectible items that you might not easily find elsewhere. Our inventory is constantly changing, so we encourage you to check back regularly for new treasures.

Ordering & Accounts

Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and makes future purchases quicker and easier.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Shipping & Delivery

Where do you ship to?
We proudly ship globally to book lovers, game enthusiasts, and collectors worldwide, excluding Asia and some remote areas.
What shipping options are available?
We offer two convenient options:
– Standard Shipping (A$12.95) via DHL or FedEx: 10-15 business days after processing
– Free Shipping for orders over A$50 via EMS: 15-25 business days after processing
All orders take 1-2 business days to process before shipping.
How are my items packaged?
Every order is packed with care at our headquarters in Australia. We treat each book, game, and collectible with the respect it deserves, ensuring it reaches you in perfect condition. We envision your unboxing moment and package your items accordingly.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your items, you may return them within 15 days of receipt for a refund or exchange. Items must be in their original condition.
How do I initiate a return?
Please contact our friendly customer service team at [email protected] with your order details, and we’ll guide you through the process.

Contact & Support

How can I contact customer service?
Our team is happy to help! Email us at [email protected]. While we’re based in Australia, we serve a global community and will respond to your inquiry promptly.
What are your business hours?
Our team operates during Australian business hours, but we check emails regularly and will respond to your inquiry as quickly as possible.

Still have questions? We’re here to help you find the perfect story, game, or collectible. Contact us anytime at [email protected].

Warmly,
The Books Store Team
Your curated haven for stories, games & collectibles