Dear Fellow Enthusiast,

At Books Store, we understand that sometimes a book, game, or collectible may not meet your expectations—whether it’s a condition issue, a wrong item, or simply not what you envisioned. We strive to make our returns process as straightforward as finding that perfect first edition for your collection.

Return Eligibility

We accept returns and exchanges within 15 days of your receipt of items. To be eligible for return, items must be:

  • In original condition with all packaging intact
  • Unused, unread, and free of any damage
  • Accompanied by the original receipt or proof of purchase

Please Note: Non-Returnable Items

Due to their nature, the following products cannot be returned or exchanged:

  • Collectibles marked as “final sale” or “as-is”
  • Opened board games and puzzles (for hygiene reasons)
  • Digital content or downloadable materials
  • Items that have been明显used, damaged, or altered after delivery

Return Process

To initiate a return or exchange, please follow these steps:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the reason for return
  3. We will email you a return authorization and shipping instructions
  4. Package the item securely with all original packaging and documentation
  5. Ship the item to our address at:
    Books Store
    91 Berambing Crescent
    BLACKETT, AU 2770

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Refunds and Exchanges

Once we receive and inspect your returned item:

  • Refunds: Will be processed within 5-7 business days to your original payment method (Visa, MasterCard, JCB, or PayPal). Please allow additional time for your bank or credit card company to process the refund.
  • Exchanges: We will ship your replacement item within 1-2 business days after processing your return, using the same shipping method as your original order unless otherwise requested.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Books Store Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return: [Please specify reason: defective, wrong item, not as described, etc.]

I understand that I am responsible for return shipping costs unless the return is due to an error on your part.

Please send me return instructions and the authorized return address.

Thank you,
[Your Full Name]
[Your Email Address]

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately at [email protected]. We will arrange for a prepaid return label and expedite your replacement or refund.

Questions?

Our friendly customer service team is here to help with any questions about returns or exchanges. Contact us at [email protected], and we’ll respond within 24-48 hours.

Thank you for trusting Books Store with your literary and collectible pursuits.

Warmly,
The Books Store Team